티켓 제출 전 조회한 문서 티켓 필드에 업데이트 하기

[Note]
아래 코드는 커스텀 솔루션에 대한 가이드라인 및 샘플입니다. 코드의 동작 여부 및 에러발생에 대한 유지보수는 젠데스크가 책임 지지 않습니다. 추가 문의가 있을 경우 영업담당자 또는 Zendesk 고객 지원팀에 문의하기 로 연락 부탁드립니다. 

1.텍스트 티켓 필드 생성

2. 아래 스크립트를 new_request_page.hbs에 추가 (생성한 티켓필드 ID 교체)

<!-- Pass the title of the most recently viewed
		article to a hidden custom ticket field
  -->
  <div style="display: none">
    {{recent_articles}}
  </div>
  <script>
    document.addEventListener('DOMContentLoaded', async function() {
    	const ticketFieldId = 4463419211801;
    	const recentlyViewedArticles = document.querySelector('.recent-articles ul');
    	const mostRecentlyViewedArticle = recentlyViewedArticles.firstChild;
    	let mostRecentlyViewedArticleId = mostRecentlyViewedArticle.firstChild.getAttribute('href');
      mostRecentlyViewedArticleId = mostRecentlyViewedArticleId.split('/articles/')[1];

    	const getCurrentLocale = () => {
    		const pathname = window.location.pathname;
        const currentLocale = pathname.substring(
            pathname.indexOf("/hc/") + 4,
            pathname.lastIndexOf("/requests/new")
        );
    		return currentLocale;
    	};

    	const getArticle = (locale, id) => {
    		return fetch(`/api/v2/help_center/${locale}/articles/${id}`).then(article => article.json());
    	};
    	
    	// fetch article using locale found in current URL
    	let articleInCurrentLocale = await getArticle(getCurrentLocale(), mostRecentlyViewedArticleId);
    	articleInCurrentLocale = articleInCurrentLocale.article;
    	const { source_locale } = articleInCurrentLocale;
    	
    	// fetch article again using its source locale
    	let articleInSourceLocale = await getArticle(source_locale, mostRecentlyViewedArticleId);
    	articleInSourceLocale = articleInSourceLocale.article;
    	
    	// pass article title to custom ticket field value
    	document.querySelector(`#request_custom_fields_${ticketFieldId}`).value = articleInSourceLocale.title;

    	// hide custom ticket field
    	document.querySelector(`.request_custom_fields_${ticketFieldId}`).hidden = true;
    });
  </script>