Zendesk 고객사례는 https://www.zendesk.kr/why-zendesk/customers/ 에서 업종, 제품, 지역별로 검색하여 자세한 내용을 확인하실 수 있습니다.
Chat 고객사례
| http://www.spartanrace.com.au/en | 장애물 마라톤 | |
| https://a2bc.com/ | 면세점 | |
| https://help.getpivo.com/hc/ko | 카메라 Pod | |
| https://www.archisketch.com/ | 인테리어 디자인 솔루션 | |
| http://lcorporation.co.kr/ | 3D 프린터, 스캐너, 소프트웨어 | Answer Bot 사용 |
| https://support.alo7.com/hc/en-us | 온라인 튜터링 | |
| https://help.reviewshare.io/hc/ko | 경험 공유 플랫폼 | |
| https://diveroid.com/ | 제품 | |
| https://kr.wirebarley.com/ | 해외송금 | |
| https://www.huobi.co.kr/ko-kr/ | 비트코인 거래소 | |
| https://www.compassion.or.kr/ | NGO | 해외접속 후원자 대상 |
| https://hotbitkorea.zendesk.com/hc/ko | 비트코인 거래소 |
Support, Guide 고객사례
< 국내 >
https://gsbsw.zendesk.com/hc/ko
https://support.prota.info/hc/en-us
http://help.helloship.co.kr/hc/ko
https://lazadahkpsc.zendesk.com/hc/ko/categories/200558555-Support-Center
https://cookierun.zendesk.com/hc/ko
http://support-mirroring.mobizen.com/hc/ko
https://tihelp.zendesk.com/hc/ko
http://elandsystem.zendesk.com
https://support-mirroring.mobizen.com/hc/ko
https://lostark.support.onstove.com/hc/ko
https://help.ridistory.com/hc/ko
게임:
https://support.pubg.com/hc/en-us
https://en.help.roblox.com/hc/ko
https://blessonline.zendesk.com/hc/ko
https://support.riotgames.com/hc/en-us
https://support.nexon.net/hc/en-us
https://games.gree-support.net/hc/en-us
http://us.ncsoft.com/en/support/
https://rocketspeedinc.zendesk.com/hc/en-us
https://blackdesert.zendesk.com/hc/en-us
https://support.eveonline.com/hc/en-us
https://digitalextremes.zendesk.com/hc/ko
https://golfgamebook.zendesk.com/hc/en-us
https://helpdesk.schoolofrock.com/hc/en-us
https://support.miniclip.com/hc/en-us
https://kixeyesupport.zendesk.com/hc/en-us
https://arenamhelp.wonderpeople.co.kr/hc/kohttp://angrybirdsdice.zendesk.com
https://support.blackdesertm.com/hc/ko
https://astellia.zendesk.com/hc/en-us
Retail:
https://www.craftsyhelp.com/hc/en-us
http://help.cottonon.com/hc/en-us
PPE Tesco Supplier SupportTesco Supplier SupportTesco Employee Helpcenter
Ebay Packlink (Delivery)https://support-ebay.packlink.com/hc/es-es (Support, Guide) Shutlhttps://support.shutl.com (Support, Guide)
F&B:
Foodpanda (앱설치 필요)
https://support.blueapron.com/hc/en-us
https://pizzahut.co.il/ : 홈페이지 하단에서 email, facebook 으로 문의 시 Zendesk 티켓으로 들어옴.
https://www.gyft.com/ : 피자헛 Gift Card 고객 관리. 사이트 하단에서 Help Center 링크를 누르면 https://support.gyft.com/hc/en-us 로 이동함.
Software:
https://rosterbuster.zendesk.com
https://idsmedical.zendesk.com
http://latampartners.zendesk.com, linkedinpartners.zendesk.com (LinkedIn partners Help Center . 상담원수: 15명)
https://backlothelp.netflix.com
University and Online Educational Institues:
Customer Stories
https://www.zendesk.com/why-zendesk/customers/#education
Some Help Centers…
https://navigate.cornell.edu/hc/en-us
https://support.emerson.edu/hc/en-us
https://hrservicecenter.emerson.edu/hc/en-us
http://learning-support.powerschool.com
https://learner.coursera.help/hc/en-us
http://support.learningherbs.com
http://support.learningfield.com.au
https://khanacademy.zendesk.com/hc/en-us
https://support.scribd.com/hc/en-us
Other:
FCC: https://consumercomplaints.fcc.gov/hc/en-us
Charity Water: http://support.charitywater.org/hc/en-us
Coursera: https://learner.coursera.help/hc/en-us
Scribe: https://support.scribd.com/hc/en-us
Hyundai Motors Australia: https://customercare.hyundai.com.au/hc/en-us#_ga=1.83939993.1459340727.1460529231
Foursquare: https://support.foursquare.com/hc/en-us/
Gland Canon University: https://support.gcu.edu/hc/en-us
Airports
Sky Harbor International Airport: https://comments.skyharbor.com/hc/en-us
Livepool John Lesnnon Airport : https://liverpoolairport.zendesk.com/hc/en-us
Edinburgh Airport: https://edinburghairport.zendesk.com/hc/en-us
Malta International Airport: https://help.maltairport.com/hc/en-us
Edinburgh Airport : https://edinburghairport.zendesk.com/hc/en-us
Sanfranciso International Airport : Marketing 팀에서 Support 사용
Christchurch Airport: https://parkingsupport.christchurchairport.co.nz/hc/en-gb
Malta International Airport: https://help.maltairport.com/hc/en-us
Infinite Flight Airport: https://help.liveflightapp.com/hc/en-us
Heathrow Airport : heathrowacademy.zendesk.com (직원 교육 포탈)
Airlines
Latam Airlines: http://helpdesk.latam.com (2013.3월 부터 사용 중. 상담원 수 60명. )
Latam Cargo:https://latamcargodom.zendesk.com/hc/pt-br (고객용)
** Latam 에서는 외부 고객 뿐 아니라 내부 부서에서도 Zendesk Platform을 활용하고 있습니다.
- Latam Cargo 내부 직원용: https://latamcargocare.zendesk.com/access/unauthenticated?theme=hc
- ITA: https://servicingit.zendesk.com (Allowed members only)
- DE, ES, FR, UK 지원 부서용 : servicingde.zendesk.com, servicinges.zendesk.com, servicingfr.zendesk.com, servicinuk.zendesk.com
- Latam Chile : https://ventasgrupos.zendesk.com/access/unauthenticated (Chile Group Only)
- Latam HR : latamrhhelp.zendesk.com
- Latam Operations: lan.zendesk.com
American West Airlines: https://t4facilities.zendesk.com/access/unauthenticated?theme=hc (Support Only, Guide 는 사용하지 않고 온라인 문의를 API를 이용하여 Support에서 답변)
Red Wings Airlines: https://help.flyredwings.com/hc/en-usCebu Air : Getgo membership https://helpcenter.getgo.com.ph/hc/en-us
Copa Airlines: https://coparh.zendesk.com/hc/en-us
Spirit Airlines: https://customersupport.spirit.com/hc/en-us
Qatar Airways : http://support.qatarairways.com/hc/en-us
Nokschoot(태국항공): https://support.nokscoot.com/hc/en-us
S& Airlines (러시아 항공): s7airlines.zendesk.com (Support, Guide, Chat)
Nesma Airlines: https://care.nesmaairlines.com/hc/en-us
Silkway Airlines: https://help.azal.az/hc/az/requests/new?ticket_form_id=360000022671
China Airlines : https://china-airlines.zendesk.com/hc
(2015년 5월 부터 사용 중. 헬프 센터는 기존에 만들어 놓은 웹페이지를 사용하고 웹을 통해 온라인 문의, 이메일및 Facebook 을 통해 들어오는 문의 건을 Zendesk 로 처리 중.)
Lyon Aeroports: https://store.lyonaeroports.com/ (Guide X, Support & Chat 사용 + 3rd Party AI 연동)
** IT에서 사용하는 고객들
Porter (IT Helpdesk) : https://flyporter.zendesk.com , 2013년 부터 사용 중 (IT)
Tiger Air (IT Operations Help Desk): http://tigerairways.zendesk.com
Fly Porter (IT Help desk) : https://flyporter.zendesk.com/access/unauthenticated?theme=hc
JetBlue Airways (IT Helpdesk) : jetbluepmo.zendesk.com
** Chat 만 도입한 고객들: Sunrise Airways, Expressjet Airlines
< 구매 후 프로젝트 진행 중 고객사들 >
Air Asia Big Pay: https://bigpaymehelp.zendesk.com ( 2018/8월 구매, 현재 프로젝트 진행 중, Support, Guide, Chat 구매함. )
Cathay Pacific : http:///cathay.zendesk.com (2018.8월 Support, Guide, Chat 구매 후 구매 후 프로젝트 진행 중. 12월 1차 내부 Open, 2019년 1월 고객 Open 예정)
기타 항공 관련 고객사들.. Support 만 구매하여 홈페이지 연동 없이 사용하는 고객들: Sydney Airport, Adelaide Airport
https://rosterbuster.zendesk.com
Sky Breathe IT Help Desk : http://support.openairlines.com/hc/en-us/signin?return_to=http%3A%2F%2Fsupport.openairlines.com%2Fhc%2Fen-us%2Farticles%2F115001648986-New-SkyBreathe-release-Spring-2017
Openairelines: http://support.openairlines.com/hc/en-us
여행 및 숙박
Airbnb : https://www.airbnb.co.kr - 전 세계 190개국, 20개 언어 지원 중 - Support (고객사례)
Agoda : https://www.agoda.com/ko-kr - 내부 지원 용도, 1900 이상의 직원 사용 중 (고객사례)
Expedia : https://support.expediapartnersolutions.com/hc/ko - Support, Guide 사용 (고객사례)
Lonely Planet : https://www.lonelyplanet.com Support, 27개 팀, 400명 직원 사용 중 (고객사례)
Skyscanner : https://help.skyscanner.net/hc/en-us - Support, Guide, FRT 76% 감소, CSAT 18% 증가 (고객사례)
Traveloka : https://www.traveloka.com/en/ - Support, 15,000+ 상담원 사용 중
Tripadvisor : https://www.tripadvisorsupport.com/hc/en-us - Support, Guide
Calson Wagonlit Travel : https://www.carlsonwagonlit.com/ - Support
Flight Centre Travel Group : https://www.flightcentre.com.au/ - Support, Chat
Fareportal : http://www.fareportal.com/ - Support, Guide, Chat
Travel Counsellors : https://www.travelcounsellors.com.au - Support, Guide, Chat
Tours4Fun : http://www.tours4fun.com - Support
비트코인
App
: 플레이스토어에서 앱을 다운로드 받으시면, Zendesk Mobile SDK를 활용해서 어떻게 모바일로 고객 지원을 할 수 있는지 다양한 사례를 보실 수 있습니다.
Go-Jeck
Foodpanda
모비즌
Azar
건십배틀
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