Table of Contents
- CTI
2. Free Apps
3. Paid Apps
1. 3rd Party Integration
1. Maestro QA: QA solution that integrates well with Zendesk
2. Round Robin: Automatically designate assignee in round robin fashion
3. Approvals: Make approval workflows
4. Notify: Setup when to display growl notifications to increase agent efficiency
5. Survey Monkey: Seamlessly send campaigns using Survey Monkey within Zendesk (Need NPS Add On)
6. Surveypal: Similar to Survey Monkey (Don't need NPS Add On)
- Refer to attachment
7. SendSafely: Send & receive large files
- Price Info:
- 10+ Users: $10/user per month
- 25+ Users: $8/user per month
- 50+ Users: $7/user per month
- 100+ Users: $6/user per month
- If you wish to have your data isolated to a specific region, such as EU, US, AUS for regulatory compliance there is a 15% surcharge. So, in this configuration a 10 user plan would be $115 per month.
- A custom URL, i.e. hosting your SendSafely portal within your own domain is an additional $50 per month.
- If you would like to remove the "Large File" size cap (3GB) from Workspaces. (our secure collaborative data room) there will be an additional charge of $50 per month
8.Jira
A. CTI
5. Snapcall: VoIP solution
- Refer to Snapcall (Full Digital 전화 솔루션) 젠데스크 연동하기
6. Ujet: VoPI & PSTN
B. Remote Support
Sightcall |
Blitzz |
Recursive Labs |
|
Homepage |
|||
Marketplace |
https://www.zendesk.com/apps/ |
https://www.zendesk.com/apps/ |
https://www.zendesk.com/apps/ |
Youtube Demo Video |
|||
Demo Video |
https://drive.google.com/file/d/1J2xfvo4j-ptIeMYFa_lwOdd_NvrVC-QY/view?usp=sharing |
https://drive.google.com/file/d/1IsRvl2bVKsIZBxOJ1FbhftSjgSKaouzz/view?usp=sharing |
https://drive.google.com/file/d/13jhC6z6SHY28cnHu6cRXJdnGhX_UKzKC/view?usp=sharing |
Key features |
Camera control, screenshot, screen freeze, annotation, get customer location, get customer e-signiture Support audio |
Camera control, screenshot, screen freeze, annotation, chat Support audio |
View camera, screenshot, annotation |
SW Installation (for end user) |
|
(Samsung browser O / Chrome O) |
No installation /Use mobile browser (Samsung browser X / Chrome O) |
Pricing |
Platform fee + Agent fee - Platform: $3000 - Agent: $100 per user/month |
Agent based $55 per user/month (Enterprise 플랜 기준) |
N/A |
Customer reference |
Rogers, Comcast, Epson etc |
N/A |
|
Demo account |
|
zendeskkorea.blitzz.co solee@zendesk.com / !QAZ2wsx!@#$ |
z3n-videosupport.zendesk.com (Sandra's) |
ETC |
|
|
Have to manualy put in phone number to send SMS invitation |
2. Free Apps
1. Proactive app: Filter users and create proactive tickets (emails)
- 데모 영상 링크
2. Attachment Plus: Manage attachments by file type
3. Attachment Manager: Manage who can access/delete attachments
4. Related Ticket by Custom Field: Show related tickets according to custom field value
5. iframe Ticket Sidebar App: iframe in sidebar app
6. Tables App: Make table when creating comments
7. Assignment Control: Control who sees what in the assignee dropdown
- Applied Assignee list
- Not applied Assignee list
8. Assignee Mask: Similar to above
9. Ticket Requirements: Show growl notification when certain conditions are not met (no assignee, no requester org, no field value)
10. URL Builder:
11. IntegrateCloud Connector for Office Teams: MS Teams integration
12. Agent Dashboard: iframe dashboard, pin views in Topbar app
- Notification: broadcast info to agents in sidebar app
3. Paid Apps
1. Cancel Ticket Submit: Cancel ticket submit
2. Clouset Conditionality: Define custom field visibility & visibility of field value
3. Private Comments: Write private comment in sidebar app
Comments
0 comments
Please sign in to leave a comment.